---
title: How to tag and untag a user (Using Zapier)
description: Use Zapier to automatically tag or untag users in your app based on data from external tools like forms or spreadsheets.
---

[Skip to content](https://help.appdocumentation.com/how-to-tag-and-untag-a-user-using-zapier#main-content)

English - United States

Show submenu for translations

![app-documentation](https://help.appdocumentation.com/hubfs/app-documentation-1.svg)

Open main navigation

Close main navigation

- English - United States
  
  Show submenu for translations

 How can we help you?

- There are no suggestions because the search field is empty.

1. [App Documentation](https://help.appdocumentation.com/?hsLang=en-us)
2. [Connect External Partners](https://help.appdocumentation.com/connect-external-partners?hsLang=en-us)
3. [Zapier](https://help.appdocumentation.com/connect-external-partners?hsLang=en-us#zapier)

# How to tag and untag a user (Using Zapier)

## Use Zapier to automatically tag or untag users in your app based on data from external tools like forms or spreadsheets.

Zapier lets you connect external tools—like your website, CRM, or form software—to your Buildfire app. This allows you to automate actions such as tagging or untagging users when they complete tasks outside the app (e.g., submitting a form, signing up, or making a purchase). Tags can be used in Control Panel to unlock content, filter notifications, apply access rules, or group users for analytics.

---

### **Requirments**

- Available on select plans.
- You must request a **Zapier API key** and **invitation link** from Support.
- Your data source (e.g., Google Sheets or web form) must include:

    - The user’s email address.
    - The tag to assign (or remove).

---

### **How to tag or untag users using Zapier**

1. Contact Support to request

     - A Zapier invitation link
     - Your app’s Zapier API key
2. Accept the invitation and connect your app to Zapier
3. In Zapier, create a new Zap

     - Choose a trigger app (e.g., Google Sheets, Typeform, Webflow)
     - Set a trigger (e.g., “New Form Submission” or “Column Updated” depending on the tool)
     - Click **Continue**
     - Click **Test Trigger** to ensure data is being pulled correctly
4. For the action step

     - Choose "**Buildfire"** as the app
     - Set the event as **Assign Tag User** or **Untag User**
     - Click **Select** under Account and enter your API key
     - Click **Continue**
5. Configure the data

     - Map your tag field to **Tags**
     - Map your email field to **Email**
     - Click **Continue**
     - Click **Test Step** to verify the action works
     - Click **Publish**
     - (Optional) Click **Transfer Existing Data** to apply tags to prior entries
6. To confirm tags were applied in Control Panel

     - Go to **Users** in the left-hand menu
     - Click the **User Management** tab
     - Locate the test user
     - Click into their profile and review the **Tags** section

---

### **Pro tips**

- Use unique, consistent tag names across your app to avoid confusion.
- Combine tagging with features like the Community Wall or Purchase Gate for deeper personalization.

---

### **Troubleshooting tips**

- Zap not working? Double-check your API key and tag formatting.
- User not tagged? Make sure the user’s email exists in your app.

- [Control Panel](https://help.appdocumentation.com/control-panel?hsLang=en-us#main-content)

    - [Navigating the Control Panel](https://help.appdocumentation.com/control-panel?hsLang=en-us#navigating-the-control-panel)
    - [Global Tools](https://help.appdocumentation.com/control-panel?hsLang=en-us#global-tools)
    - [Terms & Policies](https://help.appdocumentation.com/control-panel?hsLang=en-us#terms-policies)
- [Build Your App](https://help.appdocumentation.com/build-your-app?hsLang=en-us#main-content)

    - [Global Settings](https://help.appdocumentation.com/build-your-app?hsLang=en-us#global-settings)
    - [Building Your Apps's Navigation](https://help.appdocumentation.com/build-your-app?hsLang=en-us#building-your-appss-navigation)
    - [Building Your Login Flow](https://help.appdocumentation.com/build-your-app?hsLang=en-us#building-your-login-flow)
    - [Building a PWA](https://help.appdocumentation.com/build-your-app?hsLang=en-us#building-a-pwa)
- [Add Functionality To Your App](https://help.appdocumentation.com/add-functionality-to-your-app?hsLang=en-us#main-content)

    - [Plugins to drive engagement & community](https://help.appdocumentation.com/add-functionality-to-your-app?hsLang=en-us#plugins-to-drive-engagement-community)
    - [Plugins to drive monetization](https://help.appdocumentation.com/add-functionality-to-your-app?hsLang=en-us#plugins-to-drive-monetization)
    - [Plugins to run operations & workflows](https://help.appdocumentation.com/add-functionality-to-your-app?hsLang=en-us#plugins-to-run-operations-workflows)
    - [Plugins to show content & media](https://help.appdocumentation.com/add-functionality-to-your-app?hsLang=en-us#plugins-to-show-content-media)
- [Make Money With Your App](https://help.appdocumentation.com/make-money-with-your-app?hsLang=en-us#main-content)

    - [Overview](https://help.appdocumentation.com/make-money-with-your-app?hsLang=en-us#overview)
    - [iOS/Apple](https://help.appdocumentation.com/make-money-with-your-app?hsLang=en-us#ios-apple)
    - [Android/Google](https://help.appdocumentation.com/make-money-with-your-app?hsLang=en-us#android-google)
- [Publish Your App](https://help.appdocumentation.com/publish-your-app?hsLang=en-us#main-content)

    - [Overview](https://help.appdocumentation.com/publish-your-app?hsLang=en-us#overview)
    - [Android/Google](https://help.appdocumentation.com/publish-your-app?hsLang=en-us#android-google)
    - [iOS/Apple](https://help.appdocumentation.com/publish-your-app?hsLang=en-us#ios-apple)
- [Manage Your App](https://help.appdocumentation.com/manage-your-app?hsLang=en-us#main-content)

    - [Managing Your App’s Users](https://help.appdocumentation.com/manage-your-app?hsLang=en-us#managing-your-apps-users)
    - [Push Notifications](https://help.appdocumentation.com/manage-your-app?hsLang=en-us#push-notifications)
    - [Analytics](https://help.appdocumentation.com/manage-your-app?hsLang=en-us#analytics)
- [Connect External Partners](https://help.appdocumentation.com/connect-external-partners?hsLang=en-us#main-content)

    - [Android/Google](https://help.appdocumentation.com/connect-external-partners?hsLang=en-us#android-google)
    - [iOS/Apple](https://help.appdocumentation.com/connect-external-partners?hsLang=en-us#ios-apple)
    - [Zapier](https://help.appdocumentation.com/connect-external-partners?hsLang=en-us#zapier)
    - [Meta](https://help.appdocumentation.com/connect-external-partners?hsLang=en-us#meta)
    - [Segment](https://help.appdocumentation.com/connect-external-partners?hsLang=en-us#segment)

Copyright © 2026, App Documentation